Customer Help
If talking to a real-life human is more your thing, you can reach our team via Email/Whatsapp (details below)
FAQ
Care & Maintenance
How should I wash my House of Somarra outfits?
All our garments are crafted using authentic fabrics and artisanal techniques, which makes them delicate and premium. We recommend gentle hand-washing in cold water using a mild detergent. Avoid machine washes to preserve the texture, colour, and longevity of the craftsmanship.
How do I maintain the embroidery and artisanal details?
Our pieces feature hand-done embroideries and traditional craftwork that require a soft touch. Always air-dry in shade, avoid wringing, and store the garments in a cool, dry place. For long-lasting beauty, keep them folded with a muslin cloth to protect the artisanal detailing.
Ways to Contact Us
Email us at support@somarra.in. We will respond as soon as possible.
You can start a chat on our WhatsApp number +919354075502 or +919560654000 for any queries.
DM us with your queries at @housofsomarra.
Ordering
What size should I buy?
Ready to Ship: Size Guide
If you’re not quite sure which size is right for you, refer to our size guide. They’re located under the titles of all our product pages.
Made on Order: Customization
If you prefer getting the product stitched according to your preferences, you can select the Get Customized option on the product ages or Book an Appointment with us.
Can I cancel my order?
We completely get it, we change our minds too! Since every order is made on request, once it is placed, we have a 24 hour cancellation window only for ready to ship (online) orders.
Once you are part of the Somarra family, should the item's fittings not work out, you can always reach out for alterations, completely free of charge.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?



